Customer Journey Map

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While I was researching, I discovered this video on creating an eight step customer journey map. I really liked the concept of this diagram and thought it was a good marrketing tool in creating a good customer experience for the user and a good end-result for the company. Therefore I attempted to create this map using the same steps as the video. Obviously this will be slightly different as the website is mainly informative.



(DigitalMarketer, 2019)

DigitalMarketer, 2019. The 8 Steps To Creating A Customer Journey Map. [video] Available at: <https://youtu.be/qlcmM6w5cPc> [Accessed 18 October 2020].

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